Sales Policy

Effective Date: February 10, 2025

At Royal Shine Jewelry, we are committed to providing high-quality jewelry and exceptional service to all of our customers. Our sales policy outlines the terms and conditions under which we offer our products. By making a purchase from our website or physical store, you agree to the following terms:

1. Product Availability
While we strive to ensure that our products are in stock and available, inventory levels may change due to high demand. If an item is unavailable after your order has been placed, we will notify you promptly and either offer a suitable replacement, backorder, or refund the amount paid for that item.

2. Pricing
All prices on our website and in-store are in USD (United States Dollars) and are subject to change without notice. We make every effort to ensure that the prices listed are accurate, but errors may occur. If a pricing error is discovered, we will notify you and offer the option to either cancel or proceed with the corrected price.

3. Order Confirmation
Once your order is placed, you will receive an order confirmation email with the details of your purchase. This email serves as a receipt for your transaction. Please review the confirmation carefully, and contact us immediately if you notice any discrepancies.

4. Payment
We accept the following forms of payment for online and in-store purchases:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Other payment methods as indicated during checkout

Payments will be processed securely, and all sensitive information will be encrypted for your protection. If your payment is declined, we will notify you and provide instructions on how to proceed.

5. Sales Tax
Sales tax will be applied to all orders based on the shipping address and in compliance with local tax laws. The applicable tax rate will be calculated during the checkout process.

6. Shipping and Delivery
We offer a variety of shipping methods to accommodate your needs. Shipping charges are calculated at checkout based on the size, weight, and delivery location of your order. All orders are processed within 1-3 business days, and delivery times depend on the chosen shipping method. Please note that delivery times may vary due to factors such as holidays or weather conditions.

7. International Orders
For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer, and Royal Shine Jewelry is not responsible for any additional fees or delays caused by customs clearance.

8. Order Cancellations
Once an order is placed, it is processed immediately to ensure timely shipment. If you need to cancel or modify your order, please contact us as soon as possible. We may not be able to accommodate cancellations or changes after the order has been processed and shipped.

9. Returns and Exchanges
Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and refunds. Items that are eligible for return must be in new, unworn condition and meet the criteria outlined in the return policy.

10. Warranty and Repairs
Royal Shine Jewelry provides a limited warranty on all products. This warranty covers manufacturing defects for a period of 1 year from the date of purchase. Damage caused by normal wear and tear, misuse, or unauthorized repairs is not covered under this warranty. If you require a repair, please contact us for more information on how to proceed.

11. Promotions and Discounts
Promotions and discounts are subject to specific terms and conditions. Some promotions may not be combined with other offers or discounts. Details about any active promotions will be provided on our website or through email communications. We reserve the right to modify or end promotions at any time.

12. Customer Responsibilities
As a customer, it is your responsibility to provide accurate and complete information when making a purchase. Please ensure that your shipping address, contact details, and payment information are correct. Royal Shine Jewelry is not responsible for delays or undelivered orders due to incorrect information provided at the time of purchase.

13. Changes to Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed about our terms and conditions.

14. Contact Us
If you have any questions or need assistance regarding our Sales Policy or your order, please contact us:

Royal Shine Jewelry
1053 West Street, Grand Rapids, Michigan, United States
Email: info@royalshinejewelryy.com
Phone: 616-644-5026
Website: royalshinejewelryy.com