Delivery Policy

Effective Date: February 10, 2025

At Royal Shine Jewelry, we are committed to delivering your purchases in a timely and secure manner. Below, you’ll find our policies regarding the delivery of your order.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure that you can choose the option that best suits your needs. The available options and delivery times are as follows:

• Standard Shipping: Typically delivered within 5-7 business days.
• Expedited Shipping: Typically delivered within 2-3 business days.
• Overnight Shipping: Delivered the next business day (available for orders placed before 12:00 PM EST).

Please note that delivery times are estimates and may vary due to factors such as order volume, location, or unforeseen delays.

2. Shipping Charges

Shipping costs are calculated based on the size, weight, and destination of your order. The applicable shipping fee will be displayed during the checkout process before you complete your purchase. We occasionally offer free shipping promotions; please check our website for details.

3. International Orders

We do accept international orders. For international shipments, additional charges may apply, including customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders may vary and are dependent on the destination country and local customs processes.

4. Order Processing

All orders are processed within 1-3 business days of receipt. Orders placed on weekends or holidays will be processed the next business day. Please note that during peak periods or holiday seasons, processing times may be longer.

5. Shipping Restrictions

We currently only ship to locations within the United States and select international destinations. For any delivery requests outside our service area, please contact us directly to discuss options.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes tracking information. You can use this information to track the status of your delivery. Please note that it may take up to 24 hours for tracking information to appear.

7. Delivery Issues

While we work with trusted shipping partners to ensure timely delivery, Royal Shine Jewelry is not responsible for delays caused by the carrier, weather conditions, or other external factors. If your order is delayed, we will assist you in tracking down your package, but we cannot guarantee delivery dates.

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure a solution, such as a replacement or refund, is provided where applicable.

8. Incorrect Address

Please ensure that the shipping address you provide is correct before completing your purchase. Royal Shine Jewelry is not responsible for packages delivered to incorrect or incomplete addresses provided by customers. If you notice an error in your address after placing your order, please contact us as soon as possible to make corrections.

9. Signature Requirement

For certain high-value orders, a signature may be required upon delivery. This is to ensure the safe and secure delivery of your item. If you are unavailable to sign for the package, the carrier may leave a notice for you to arrange for redelivery or pick-up at a local facility.

10. Contact Us

If you have any questions regarding our delivery policy, or if you experience any issues with your delivery, please contact us:

Royal Shine Jewelry
1053 West Street, Grand Rapids, Michigan, United States
Email: info@royalshinejewelryy.com
Phone: 616-644-5026
Website: royalshinejewelryy.com