Refund and Returns Policy

Effective Date: February 10, 2025

At Royal Shine Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a hassle-free return and refund process, subject to the following terms and conditions.

1. Return Eligibility

• Items eligible for return must be unworn, unused, and in their original condition with all tags and packaging intact.
• Returns must be made within 30 days from the date of delivery.
• Certain items, such as personalized or custom-made jewelry, are non-returnable unless they arrive damaged or defective.
• If the item was a gift, we will provide a store credit or exchange for another item of equal value.

2. How to Return an Item

To initiate a return, please contact our customer service team at info@royalshinejewelryy.com with your order number and details of the item(s) you wish to return. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return your item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
• We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
• Shipping fees are non-refundable.

4. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return policy conditions. If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will offer you a full refund or an exchange, depending on your preference. Please provide photographic evidence of the damage or defect when contacting us to expedite the process.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us to arrange the exchange. Exchanges are subject to availability, and any price difference will be adjusted accordingly.

7. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-designed jewelry
• Gift cards
• Final sale or clearance items

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

Royal Shine Jewelry
1053 West Street, Grand Rapids, Michigan, United States
Email: info@royalshinejewelryy.com
Phone: 616-644-5026
Website: royalshinejewelryy.com